92653 38711
92653 38711
VMS Background

How Video Management System Work?

We make sure sellers don’t lose money on returns and disputes

Your definitive guide to the best video management system for ecommerce warehouses. Discover how Indian brands lose ₹3,000–₹5,000 crore annually due to marketplace disputes and how video proof can protect your business.

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Marketplace
Dispute Impact
₹3,000–5,000 Cr
Annual Losses in India
30%
Orders Result in Disputes
70%+
Resolved in Customer Favor
Zero Proof
Without Video Evidence
Solution Overview

How Video Management Systems Work in Ecommerce Warehouses

In today’s fast-paced ecommerce operations, a Video Management System (VMS) is no longer just a security layer — it’s a critical infrastructure tool for accuracy, accountability, and order-level traceability.

VMS: The Command Center of Your Camera Network

At its core, a VMS is the command center for all your surveillance cameras and recordings. Think of it as the brain of your camera network: it records and stores footage, enables rapid searching by order ID or timestamp, and offers smart alerts when something looks off.

What truly sets a VMS apart for ecommerce brands is its ability to integrate directly with your warehouse and order workflows — transforming video from passive recording into an operational superpower.

How VMS Works

Frequently Asked Questions

Got questions? If you can’t find what you’re looking for, contact our support team.

How does the video recording system work?
VMS records and links footage to order IDs at packing/dispatch stations. You can search by order/timestamp and export clips.
Is the video data secure and compliant?
Yes—data is encrypted in transit and at rest. Role-based access and retention policies help meet compliance needs.
How long are videos stored?
Depends on plan: 7, 30, or 90 days by default, with custom options at the Enterprise tier.
What are the system requirements?
Hardware

- Desktop/Laptop: Minimum 4 GB RAM and 256 GB storage
- Camera: CCTV or WebCam with 1080p resolution, supporting 30 fps (for clear product and packaging verification)
- Peripheral (Recommended): Barcode scanner for faster and more efficient order processing
Network

-Internet Connection: Stable broadband connection with a minimum speed of 40 Mbps (LAN cable preferred for best performance)